Visitor Experience

Sorry for the delay on this final post! Click here for part 1 of this post. And here for part 2.
As I've thought about this workshop, which grew out of a session that Steve Tokar and Beth Katz put together for WMA in Anchorage (2008), I was happy to participate. I think both the museum and the participants got a valuable experience out of the workshop, which allowed them to experience the host...
By Steve Tokar

Participants at the MOPA visitor comfort workshop, October 2009 #wma09

Museums: Do you care if your visitors are comfortable and happy? If they are able to read your labels, find the special exhibition or the restroom, sit down when they’re tired? If those with disabilities feel accommodated? If your visitors are inclined to return? Would you like to test a potentially easy and...
by Katherine Whitney
For their annual “Feast of Ideas” session, December 9, 2009, the Bay Area’s Cultural Connections experimented with a new format. Traditionally the December meeting is more social than other programs, focusing on gathering and exchanging information from many participants rather than a single speaker or topic. This was the case this year as well.
The broad theme was Technology...
by Allyson Lazar (with hat tip to Ted Greenberg for pointing out the LA Times article)
The new "Survey of Public Participation in the Arts" was released on Thursday by the NEA.


According to a newly released NEA study, museum attendance is down. This may not seem news-worthy--we are in the middle of a recession for heaven's sake! But this December 14 article by Gregory Rodriguez from the LA...
by Megan McIntyre

White Chocolate Bread Pudding at the Isabella Stewart Gardner Museum, Boston, MA. Photo by Joanne G. on Yelp.

I love going to museums - who doesn’t? One thing about many museum trips that I have come to love is the food and dining experience. The bread pudding at the Isabella Stewart Gardner Museum in Boston, the view during brunch at the Wichita Art Museum, a fabulous...
This is the second part of a multi-part video series documenting our October 25 pre-conference workshop on visitor comfort at the Museum of Photographic Arts in Balboa Park, San Diego.
Participants role-played as visitors with either learning differences or physical disabilities. They based their roles on brief, half-page profiles, written by Paul Gabriel (differences) and Beth Katz (disabilities...
From disease and death to land loss and forced subjugation, native museums often have the daunting task of exploring difficult issues and events. Too often, as museum planners and exhibit designers, we talk around these subjects without fully confronting them. Three museum professionals from the National Museum of the American Indian in Washington, D.C. and Bishop Museum and 'Iolani Palace in...
By Stephanie Weaver
On Sunday, October 25 WMA held a pre-conference workshop at San Diego's Museum of Photographic Arts called "Getting Comfortable with Visitor Comfort." The goal of the workshop was to help participants and the museum assess how the museum's experience met visitors' comfort needs, and therefore was an experience they might want to repeat. The facilitators (in alpha order) were...
View of the Suleymaniye Mosque in Istanbul, Turkey from the vantage of the minaret, a piece of a spherical panorama. Photo © Gross Brothers Media LLC

As part of TechLab at #wma09, the Gross brothers of Gross Brothers Media presented on their amazing virtual recreations of real-world spaces, places, objects and paintings.
Here's what they have to say:
We are very excited to be here in San Diego...

John Maccabee

One of the first sessions to kick of #WMA09 will be A1 Metrics Of Success: How to Measure & Account for On-line Social Engagement for Museums on Monday morning at eleven o'clock (right after the Keynote by Bob Welch).  The  panel will explore the intersection of sincere, social, on-line engagement and mission-driven value
assessment. The presenters are:
Stephanie Almeida,...

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