Empathetic Museum 101: A Maturity Model to Advance Inclusion

  • Thursday, September 21
  • 1:45 pm - 3:00 pm
  • Klondike Room


Janeen Bryant, Community Engagement Specialist / Museum Consultant
Jim Cullen, Principal Consultant and Graduate Student


Stacey Mann, Instructor, Digital Interpretation, University of the Arts


  • Leadership/Careerpath
Visitor-centered. Civic-minded. Inclusive. Diverse. Welcoming. Responsive. Participatory. Learn how these qualities of 21st century museums are impossible without an inner core of institutional empathy: the intention of the museum to be, and be perceived as, deeply connected with its community. This introductory session will consider issues of racial and economic justice as benchmarks for institutional self-reflection, assessment, and change.