Oakland Museum of California
Req No 2018-1252
Category Information Technology
Type Regular Full-Time
Closing Date ..
Targeted Job Start Date 5/1/2018
The Oakland Museum of California values are fundamental to our institutional culture and guide our work together.
Excellence: We are committed to excellence and working at the highest standards of integrity and professionalism.
Community: We believe everyone should feel welcome and part of our community, both within the Museum and with our visitors and neighbors.
Innovation: We embrace innovation and calculated risk-taking to achieve our mission.
Commitment: Our work at the Museum demonstrates a sense of purpose and a shared accountability for the institution's success.
The Director of Information Technology is responsible for providing strategic vision, leadership, management and administration for a wide range of technologies and systems used at the Museum in support of our mission, vision, values and visitor-centered philosophy. The position will oversee technology and data systems to meet current demands as well as prepare for changes and upgrades, both internally and externally driven. This role requires the ability to balance cross-departmental requests, effectively communicate technology priorities across the organization and provide excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects OMCA's definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.
- Support the Museum's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
- Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement and earned revenue growth
- Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
- Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
POSITION DUTIES AND RESPONSIBILITIES
Information Systems Management & Administration
- Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing in support of a data-rich decision-making culture
- Actively engage in and maintain an awareness of emerging technologies, trends and challenges that will shape the future of the museum. Consistently maintain and refresh the multi-year roadmap and budget for technology investments, maintenance, and project priorities in collaboration with key stakeholders
- Partner in the evaluation of business processes to assess how technology can improve company workflows, decrease manual labor, and reduce human error
- Complete requests for proposals, evaluate, purchase and implement technology systems as needed
- Lead ongoing and future large-scale technology projects, such as CRM and digital asset management
- Ensure the security of all technology systems against threats of viruses/malware, theft or loss of customer data. Successfully maintain PCI compliance
- Evaluate effectiveness and economy of existing system architecture and applications. Develop and maintain organization-wide systems architecture, defining standards and protocols for data exchange, data security, communications, software and interconnection of information systems
- Ensure accurate asset tracking and management
- Ensure the proper and consistent functionality of backup, disaster recovery, and business continuity systems, including conducting periodic scenario testing or tabletop drills
- Create and maintain documented IT policies and departmental systems, standards and protocols, including but not limited to data security, data backup and retention, network performance monitoring, change management and acceptable use
- Ensure appropriate onboarding and off-boarding for all OMCA staff with respect to technology
- Supervise the technology help desk staff, metrics and process tools
Management and Administration
- Participate in Center and cross-institutional priority setting, and strategic and annual business planning
- Lead and serve on cross-functional teams and internal committees
- Act as the primary subject matter liaison to the OMCA Board's Technology Task Force
- Direct and supervise the day-to-day activities of the technology staff including priority setting, coaching, professional development and performance management
- Participate in OMCA's performance management and staff development programs
- Develop, negotiate, and monitor professional services contracts
- Balance multiple projects and priorities in support of the museum's mission and goals
- Deliver excellent customer service from the entire technology team, including vendors
- Develop and effectively manage the Museum's annual technology budget
- Work with the Center Director and other constituents to plan for long-term equipment and other capital purchases
A combination of experience and education that demonstrates possession of the necessary knowledge and abilities for this position is required as noted:
- Ability to display the competencies of strategic thinking, development of self and others and ability to deploy and align organizational strategies and objectives
- 10+ years of related technology experience required
- 5+ years of management experience required
- Demonstrated ability to manage, maintain and support Windows Servers, Linux, VMWare, Active Directory, MSSQL SERVER, MySQL, Postgres, Sybase, Filemaker, Google Apps and VOIP systems
- Knowledge of office/business applications (e.g., Google Suite)
- Familiarity with CRM systems, content management systems, and financial/accounting systems
- B.A. degree in related field such as Computer Science, Information Technology, or Management Information Systems preferred
- Excellent problem solving, customer service and communication skills
- Passion for staying current in the field
- Knowledge of project management, asset management, and vendor relationship management including ability to negotiate contracts
- Highly organized with respect to documentation, processes and physical spaces
- Experience in strategic planning and execution
- Commitment to providing quality data to the organization to enhance decision-making
- Desire to drive positive and progressive change via technology in a non-profit environment
- Ability to motivate teams
- Ability to transfer knowledge and train others in the use of both complex and non-complex technologies
- Budget and inventory planning abilities
- Configuration and maintenance of a wide variety of servers running on different operating systems
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
While performing the duties of this position, the employee is frequently exposed to the following:
- Noise, such as groups of people working in enclosed areas
- Typical office environment
- Ability to lift up to 25 pounds
The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community.