The Oakland Museum of California values are fundamental to our institutional culture and guide our work together.
Excellence: We are committed to excellence and working at the highest standards of integrity and professionalism.
Community: We believe everyone should feel welcome and part of our community, both within the Museum and with our visitors and neighbors.
Innovation: We embrace innovation and calculated risk-taking to achieve our mission.
Commitment: Our work at the Museum demonstrates a sense of purpose and a shared accountability for the institution's success.
The Gallery Guide circulates throughout the OMCA galleries to enhance the museum experience for visitors by providing friendly and knowledgeable information about the exhibitions, ensuring a quality visit. The Gallery Guide also helps assess and maintain the safety of the collections and visitors. This position primarily assists with rotating exhibitions and providing additional coverage as needed. The work schedule is anticipated for up to 30 hours per week, as needed on Wednesday through Sunday. Availability required between the hour of 10:00 to 6:00.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects OMCA's definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.
- Support the Museum's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
- Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement
- Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
- Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
POSITION DUTIES AND RESPONSIBILITIES
- Provide visitors with a quality experience using a high level of professionalism, knowledge, and customer service in approach; assisting visitors in locating objects or exhibits of interest to them in the galleries or on museum grounds and orienting visitors to gallery exhibits and interactive elements
- Gallery Guide imparts own enthusiasm and background to visitors, tailoring visits/gallery experience based on visitor's personal interest, researching information for visitors, encouraging interdepartmental exploration to help curatorial vision between galleries, encourage return visits and membership enrollment, and also accommodates special needs of visitors that may arise (i.e. explanations in different languages, providing wheelchairs, water, chairs, audio/visual guidance)
- Connect exhibits with past and future exhibits and events, assisting with public programs in the galleries and evaluation activities on an as-needed basis
- Interact with disappointed visitors and listen to their issues to attempt to find a resolution, capture and report visitor inquiries to appropriate staff for follow-up
- Participate in programmatic activities as needed
- Assess conditions of the galleries by constantly roving to ensure presentable condition and safety of the objects, visitors, and other staff members
- Monitor interactive features and power management of projectors, iPads, screens, etc. within the galleries to ensure they are working properly
- Assist security in enforcing the gallery rules, and communicate via email any pressing issues that come up in galleries in terms of safety (of collection and of visitors) and technical problems needing immediate attention
EDUCATION AND EXPERIENCE
A combination of experience and education that demonstrates possession of the necessary knowledge and abilities for this position is required as noted:
- High School diploma, GED or equivalent required
- Some formal training or experience in Art, History and Natural Science preferred
- 1 year of related experience required
- Identify and assess problems within gallery (technology and/or visitor related) and take the appropriate steps to solve them
- Ability to utilize an iPad in a research capacity
- Knowledge in Art, History, Natural Science
- Experience in customer service, hospitality, guest relations, or related field
- Experience in working in a cultural institution
- Knowledge of media and technology based applications
- English, fluent in both spoken and written form
- A secondary language, such as Spanish or Chinese, is desired
- MS Office (Word, Excel, PowerPoint)
- First-Aid certification desired
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
While performing the duties of this position, the employee is frequently exposed to the following:
- Noise, such as groups of people working in enclosed areas
- Typical office environment
- Ability to lift up to 25 pounds
The Oakland Museum of California is a multicultural organization, committed to diversity and practicing equal opportunity employment in recruitment and hiring. Qualified candidates of diverse backgrounds are encouraged to apply for open positions.