Museum Store Associate

Company Name: 

Nordic Museum


3014 NW 67th St
Seattle, WA 98117


Job Description: 

The Museum Store Associate is responsible for providing excellent customer service to patrons, ensuring a welcoming experience. The position oversees retail sales, manages purchasing and inventory control, and supervises Museum Store volunteers.
Essential Job Functions
• Serve as ambassador to the Nordic Museum; welcome visitors, provide general assistance and merchandise information. • Represent the Nordic Museum to the public and all stakeholders in a positive and professional manner. • Perform Museum Store counter duties from opening to closing: • Greet visitors and provide them with product information. • Handle POS transactions. • Enter visitor/customer data into CRM database. • Manage any add-on transactions, including tickets, donations, memberships, etc. • Open and close POS, and reconcile daily tills; ensure accurate deposits to Finance Department. • Support admissions at transaction counter as required. • Answer phone, direct phone inquiries to the appropriate department. • Maintain store appearance for cleanliness, organization, and display. • Ensure tidy front desk with up-to-date materials and handouts. • Support and supervise Museum Store volunteers assisting on the floor. • Liaise with Volunteer Coordinator and Visitor Services Coordinator to ensure qualified and appropriate volunteer staffing. • Communicate with the Operations Manager regarding customer incidents at the museum, or visitor feedback. • Under the direction of the Operations Manager, order inventory for the Museum Store. • Receive, price, and shelve merchandise. • Record backorder information into the inventory management software. • Update inventory status based on requisition sheets and spot inventory counts. • Work with Operations Manager to devise display and merchandising strategies. • Participate in the annual inventory process.  • Follow all security and safety protocols. • Maintain working knowledge of Museum information, programs, events and exhibitions.  • Assist with production of training materials and provide product

 Nordic Heritage Museum 2018 Job Description  information to volunteers and other Museum store personnel, as required. • Other duties as assigned.

BA/Associate's degree (preferred) plus 2 years relevant retail experience.

To apply: Please submit resume, cover letter, and salary requirements via email to Incomplete applications will not be considered. No phone calls, please. Job description can be downloaded at

Preference to applications received by February 15, 2018: Open until filled.