Empathetic Museum 101: A Maturity Model to Advance Inclusion


Jim Cullen, Principal Consultant


  • Leadership/Careerpath

Visitor-centered. Civic-minded. Inclusive. Diverse. Welcoming. Responsive. Participatory. Learn how these qualities of 21st century museums are impossible without an inner core of institutional empathy: the intention of the museum to be, and be perceived as, deeply connected with its community. This introductory session will consider issues of racial and economic justice as benchmarks for institutional self-reflection, assessment, and change.