Membership Coordinator

Company Name: 

Oakland Museum of California

Address: 

Apply Online
Oakland, CA 94607

Job Description: 

 

Oakland Museum of California

Req No 2019-1313
Category Development
Type Regular Full-Time
Closing Date
Schedule
Targeted Job Start Date 9/1/2019

Overview

This is an exciting time as the Oakland Museum of California celebrates our 50th anniversary, and our membership program is stronger than ever. The Membership Coordinator provides support for OMCA's membership program, part of the Center for Philanthropy and Institutional Advancement. This position coordinates museum membership activities and communications, mails renewal requests and fulfillment packages, and maintains the membership database. The Membership Coordinator responds to member inquiries on the phone, in person, and via email. The person in this role acts as a primary liaison to many of the Museum's members, providing excellent customer service and proactive problem solving.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects OMCA's definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.

INSTITUTIONAL RESPONSIBILITIES

  • Support the Museum's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
  • Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement
  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement

POSITION DUTIES AND RESPONSIBILITIES

Member Relations and Communications

  • Responsible for creation of email and direct mail renewal campaigns and special appeals for member acquisition, including compiling data, segmenting appeals, and coordinating with mail house
  • Execute the planning and development of the quarterly direct mail Member Calendar
  • Encourage membership renewals and keep members up-to-date on program benefits
  • Implement communications tactics that steward relationships with new and at-risk members that fit into the overall membership retention strategy and fundraising plan (e.g. create surveys, written communication, etc.)
  • Execute benefit reminder campaign for multi-year members
  • Primary point of contact for phone calls. Field and make phone calls from and to members and general callers to answer questions, fulfill requests, or forward them to the correct contact as needed
  • Acts as secondary point of contact for members via email and written correspondence
  • Acts as liaison with visitor service staff on membership sales, reporting, and program updates
  • Partner with local businesses to maintain and expand participation in our OMCA Perks program supporting community connection through Member exclusive discounts

Membership/Development Support

  • Coordinate on-site logistics of Membership programs including exhibition previews, Member Appreciation activities, and other special events and help train volunteers to check-in members and communicate benefits
  • Assists with design and proofreading of print and digital membership materials including invitations, brochures, and fulfillment and acknowledgment letters
  • Work with Associate Director of Membership, Membership and Annual Fund Associate, and Development Systems Analyst to create and edit policies and procedures regarding database and gift management
  • Work with Associate Director of Membership and Development Systems Analyst to generate Membership lists through Raiser's Edge
  • Research and secure promotional items to be used for on-site sales and work within budgetary constraints
  • Assists with on-site sales tactics based on membership strategy and institutional goals

Gift Administration- Supportive Role

  • Support Membership and Annual Fund Associate in processing new and renewal gift memberships with payments made by check, cash, or credit through mailed forms, on-site, online, and over the phone transactions
  • Fulfill benefits for renewed, gift, and complementary memberships in-house and generate acknowledgments
  • Maintain accurate constituent records through periodic cleanup and updates
  • Liaise with visitor experience staff to ensure accurate and sufficient membership data entry in the ticketing software

Administrative

  • Order collateral and track supply inventory as needed
  • Input and track invoices for membership team
  • Maintain membership team organizational documents
  • Other duties as assigned

Qualifications

EXPERIENCE

  • Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
  • 2-4 years relevant experience required
  • Relational database experience; Intermediate Raiser's Edge experience required
  • Administrative and customer service experience, preferably with nonprofit membership, fundraising, and event planning experience
  • MS Office (Word, Excel, Powerpoint) and/or Google Suite
  • Experience with Mailchimp preferred
  • A secondary language, such as Spanish or Chinese preferred but not required

WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment may include:
 

  • Noise, such as groups of people working in enclosed areas
  • Typical office environment
  • Ability to work a flexible schedule, including some evenings and weekends
  • Ability to lift up to 25 pounds

EEO STATEMENT

The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and the surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.
 

Apply Here

 

PI111354802