Senior Membership Manager

Company Name: 

Pacific Science Center


200 2nd Ave N
Seattle, WA 98109

Contact Name: 

Samantha Freier




Job Description:

Senior Membership Manager

Division/Department:  Sales & Marketing/Membership

Reports to:  Chief Commercial Officer

Location:  Pacific Science Center

Status:  Full-time, Regular, Exempt

Job Summary: The Senior Membership Manager is responsible for developing and executing the strategy and overseeing operations of Pacific Science Center’s membership programs.   This position manages a team of 6+ part-time and full-time staff and is a key member of Pacific Science Center’s senior leadership team.


Essential Duties and Responsibilities

  • Develop and execute the strategy to grow Pacific Science Center’s membership program through increased enrollment and revenue.
  • Design, implement and consistently improve membership programs with distinctive benefits across levels and price points.
  • Manage the entire membership lifecycle, including implementing acquisition, retention, and renewal strategies and campaigns.
  • Oversee all member messaging and communications across channels, including on-site, print, and online.
  • Analyze membership campaigns and promotion performance data, adjust strategy and tactics based on rigorous analysis to optimize reach and revenue.
  • Create a robust set of membership Key Performance Indicators and regularly report on program performance.  Continually test, learn, and refine.
  • Develop new membership products and programs as needed.
  • Oversee pricing strategy to optimize member revenue across products.
  • Build strong partnerships with other Seattle organizations to develop and execute on co-marketing opportunities.
  • Develop and manage the membership budget.
  • Act as an escalation point for member complaints and respond to member feedback.
  • Grow community Access membership programs, including partnering with community organizations to raise program awareness.
  • Hire, coach, and lead a dynamic team of 6+ to deliver excellent member service.
  • Additional duties as assigned by your manager to meet organization objectives.


Job Requirements and Qualifications

  • 6-8 years leadership experience in customer loyalty or membership program management.
  • Track record of success designing and executing membership programs to grow revenue and customer engagement.
  • Guest service background preferred.
  • Analytic mindset with strong background in data-driven decision-making.
  • Excellent written and verbal communication skills.
  • Creative thinker and problem solver.
  • Ability to build strong relationships and work cross-functionally.
  • Strong team leader with deep experience leading and inspiring teams.
  • Proficiency in customer relationship management software, point of sale systems, and email marketing tools.
  • Bachelor’s degree or commensurate work experience required; advanced degree preferred.
  • Occasional availability on evenings and weekends.