Membership Manager

Company Name: 

Museum of Glass

Address: 

1801 Dock Street
Tacoma, WA 98402

Contact Name: 

Jennifer Mager

Phone: 

253-284-2126

Email: 

jmager@museumofglass.org

Job Description: 

The Museum of Glass is seeking a full-time Membership Manager in Tacoma, Washington.

The Museum

In 2002 the Museum of Glass opened its doors as an architectural icon and a one-of-a-kind museum dedicated to glass art. Located on the Thea Foss waterway in thriving downtown Tacoma, the 75,000-square-foot facility combines exhibition galleries, and education studio, a theater, the 500-foot long pedestrian Chihuly Bridge of Glass and the world’s largest and most active museum glass making studio – the Hot Shop.

Based in the Pacific Northwest, the center of the American Studio Glass movement, the Museum serves regional, national and international audiences. The Museum’s visitor-centered public programs, original exhibitions and riveting glassmaking demonstrations have inspired and engaged over two million visitors from all 50 states and more than 75 countries. The Museum of Glass is a member of the American Association of Museum Directors and was granted accreditation by the American Alliance of Museums, recognizing its commitment to excellence, accountability, high professional standards and continued institutional improvement.

The Museum of Glass provides a dynamic learning environment to appreciate the medium of glass through creative experiences, collections and exhibitions

The Role

The Membership Manager is accountable for overseeing and implementing all aspects of the membership program (both general and upper level members), including acquisition, retention, and stewardship through development of strategic promotional plans, membership appeals, and special cultivation events.

The Membership Manager works with Museum staff to design and implement programs, policies, and procedures for membership activities; develops and implements strategic membership plans that include membership acquisition (direct-mail, online memberships, brochure development, promotional opportunities, off-site sales, etc.), membership renewals (appeal letters, renewal timing/testing/analysis, reporting, incentives, and renewal packaging), membership reporting, fulfillment, benefits and dues, membership participation, and membership communication. 

The role also has oversight and responsibility for the Museum’s donor database.  The Membership Manager works closely with development, finance, marketing, and admissions staff to maintain the database, generate a wide variety of gift reports, event invitation lists, membership reports and research. 

The Membership Manager communicates in a friendly, professional, and helpful manner and manages responses to member inquiries on a timely basis. This role serves as the liaison from the Museum for members.   

Education and Experience

Education

Bachelor’s degree required.

Years of experience

Three years of development, marketing, or sales experience with an emphasis on creating, managing, and expanding a membership base

Certifications

n/a

Required Knowledge, Skills and Abilities

·         Strong verbal and written communication skills in English.

·         Competency with donor management or constituent relationship management systems; experience with Blackbaud Raiser’s Edge preferred.

·         Strong organizational skills, including high attention to detail and accuracy.

·         Self-sufficient in routine office tasks.

·         Experience of working in a non-profit organization is preferred.

·         Ability to handle confidential information appropriately.

·         Ability to manage multiple projects simultaneously; function independently; identify and set priorities. 

Occasional weekend and evening work are required.

To apply please send cover letter and resume to HR@Museumofglass.org