The Japanese American National Museum prepares to reopen in January following a closure for renovation to its Pavilion building. An affiliate of the Smithsonian Institution and AAM accredited, the Japanese American National Museum (www.janm.org) is recognized as one of the nation’s premier cultural museums. Located in the historic Little Tokyo neighborhood in downtown Los Angeles, the award winning museum store seeks two talented part-time retail associates to join the team. 

Store Associates are responsible for promoting sales, processing sales and orders, and providing excellent customer service for onsite and online Museum Store.  Position is scheduled for 28 hours per week, four days a week from 10:30am-6:00pm. Requires at least one weekend day but the Tuesday – Friday weekday schedule has some flexibility with advance notice. Some evening hours may be required to support exhibitions and public programs. Must be able to work with individuals of all ages and support large museum-wide events like Family Festival Days and all Store staff is required to be available for Black Friday weekend and annual inventory.

Duties include processing on-site, phone, mail and website order sales; assisting with store merchandise display: receipt and stocking of new merchandise; pulling, packing, and shipping orders; promoting sales of membership, gift certificates and other special sales as needed. Light office duties; data entry, making copies, filing, typing, answering phones and emails.  

Minimum of 2 years retail or front-line customer-facing experience. Prior Museum or non-profit experience and working with volunteers is preferred. Experienced with handling cash and processing credit card sales, requires professional phone skills for taking customer phone orders and answering general inquiries. Experience processing online sales and shipping packages is strongly preferred. Must be able to provide courteous and effective service to co-workers, volunteers and the public. Experienced with MS Office and Google workspace is strongly preferred. Knowledge of Shopify or similar POS system and Altru database software is preferred. Knowledge of Japanese American history and culture a plus; however, sensitivity to issues of diversity and ethnicity is essential. Familiarity with Little Tokyo community and partner organizations is beneficial. Clear criminal background and credit check required.  

Please visit https://www.janm.org/jobs for application form and to view full job description. $19.54 per hour. EOE.

Benefits include: free on-site parking, vacation time, sick time, 17 holidays, complimentary contributing level membership ($200 value), eligibility to participate in ERISA 403b retirement plan, discount in museum store and at on-site Chado tea room. 

Submit: Cover Letter, application and resume with references

Japanese American National Museum
Attn: Human Resources
Re: Store Associate, Part-Time 
100 N. Central Ave.
Los Angeles, CA 90012

Email: hr@janm.org 
Include in subject line: Store Associate, Part-Time

No Phone Calls Please; Open Until Filled