This session is an examination of communication strategies used by staff at the Agua Caliente Cultural Museum— a tribal institution— to navigate complex visitor interactions & offer the public a better understanding of how traditional knowledge is shared. By utilizing a step-by-step approach dubbed the "Not Quite Sure" tool to address questions that don't have a clear answer, aren't meant to be answered, or are outdated, staff are empowered to shift perspectives and facilitate more effective learning outcomes.