Part-time Visitor Services Representative

Company Name: 

Pittock Mansion Society

Address: 

3229 NW Pittock Dr.
Portland, OR 97210

Email: 

jobs@pittockmansion.org

Job Description: 

Position: Part-time Visitor Services Representative

Reports to: Visitor Services Manager

Type: Part-time / non-exempt

Schedule: Three days per week, weekend availability required.  7-hour shift (9:30am- 4:30pm) September through May and 8-hour shift (9:30am-5:30pm) June through August.  Weekly schedule may shift based on organizational need.

Pittock Mansion is a house of beauty and historical significance. Operated as a historic house museum, the home provides a revealing glimpse of Portland’s past. Having grown to well over 100,000 annual visitors in recent years, Pittock Mansion is one of the top destinations in Portland. 

We are seeking a Part-time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience.

Core VSR Responsibilities:

  • Greet and interact with visitors, volunteers, and delivery people
  • Answer phones, respond to callers’ requests, and refer calls
  • Sell admission, membership, and store items
  • Follow established cash-handling practices
  • Process reservations for tours
  • Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms
  • Maintain the visual integrity and security of the museum and store throughout the day
  • Light cleaning and maintenance of both Museum and public areas
  • Enforce Mansion policies and respond to visitors’ needs
  • Sanitize workstations and high-touch areas regularly throughout shift and at the end of the day
  • Direct one-way visitor flow through Mansion
  • Reinforce visitor compliance with COVID mitigation procedures (wearing masks, practicing physical distancing)
  • Follow de-escalation best practices.
  • Carry out other duties as assigned

Skills required:

  • High level of customer service
  • Ability to interact with public, staff, and volunteers as a team member
  • Professional manner and appearance
  • Flexibility and resilience to change
  • Strong communication skills and attention to detail
  • Cash handling experience, preferably in a fast-paced environment
  • Record of dependability, timeliness, and good attendance
  • Ability to work weekends and occasional evenings and potentially pick up extra shifts as needed
  • Familiarity and understanding of Point of Sale systems and Microsoft Office programs, especially Outlook and Excel
  • Strong retail sales skills a plus

Physical Activities / Environmental Conditions

  • Light to medium work that includes moving objects up to 30 pounds
  • Position may require remaining in a stationary position, often standing or sitting for prolonged periods
  • Position may require repeating motions that may include arms, wrists, hands, and/or fingers
  • Worstations may not be in a climate-controlled environment
  • Wearing of personal protective equipment (e.g. face covering, gloves) may be required

Please submit your cover letter and resume to jobs@pittockmansion.org. Please include “Part-time Visitor Services Representative” in the subject line. No phone calls, please.

Qualified candidate must complete background check prior to hiring.