Temporary Youth Group & VS Sales Associate

Company Name: 



860 Terry Ave N
Seattle, WA, WA 98109

Contact Name: 

Human Resources





Job Description: 

Museum Vision and Mission: MOHAI is treasured locally and respected nationally as a vibrant resource where history inspires us to build a better future. To serve our region, we bridge the past, present, and future by collecting, preserving, and sharing stories through compelling, innovative exhibits and community engagement. Position: Temporary Youth Group & VS Sales Associate Reports to: Director of Visitor Services, Visitor Services Manager, and Mercantile Manager Location: MOHAI, at Lake Union Park’s historic Armory building Classification: Temporary; Non-exempt; Part-time; Hourly Schedule: Weekdays, 9:30 a.m. – 3:00 p.m.; (regularly scheduled 20 – 25 hours per week) Rate of Pay: $21 per hour Benefits: Paid Sick and Safe Time in accordance with the City of Seattle ordinance Employment Period: May 31 – August 30, 2024 Position Description: Visitor Services & Sales Associates are responsible for greeting visitors with exceptional customer service, courtesy, and professionalism and serving the public through friendly and accurate sales of admissions, memberships, and retail merchandise. Associates also serve where needed in galleries and museum common areas, helping to ensure a pleasant, positive visitor experience. They are a primary source of access and communication within MOHAI. The Youth Group & VS Sales Associate assists the Education department by welcoming and orienting youth groups and communicating with students, teachers, and chaperones. This position is a member of the Finance and Operations department. Key Responsibilities: • Welcome and orient groups of students/adults to the museum, explain activities, and support security officers in monitoring visitor behavior in the galleries. • Distribute, collect, and maintain group gallery activity supplies. • Work at the admissions desk and in the museum store, exhibit galleries, and where needed in the museum. • Handle phone calls, respond to questions, and receive museum visitors and other guests. • Perform cashier duties for admissions, membership sales, and retail merchandise. • Contribute to outstanding customer service by maintaining friendly and courteous interactions with members, visitors, and staff. • Ensure that all interactions are culturally responsive, respectful, and based on a foundation of MOHAI’s commitment to inclusion, diversity, equity, and accessibility. • Keep work areas, admissions desk, museum store, and assigned exhibit galleries organized and tidy for visitor safety and enjoyment. • Monitor galleries, answer questions for visitors, and help to maintain the appearance of the galleries, which includes inspecting art and/or exhibit objects, labels, and furnishings for signs of damage or theft. • Assist with tracking of MOHAI assets by properly receiving, storing, and organizing store inventory. • Collaborate with Visitor Services department leadership regarding overall customer care and operational support. • As requested by other departments, gather information about visitors by collecting zip codes, survey questions, contact information on guest passes, etc. • Attendance at museum-sponsored events may be required. • Other duties as assigned. Qualifications: • Enjoy interacting with youth. • Comfortable talking and providing instructions to groups of guests, especially student groups of diverse backgrounds and abilities. • Strong verbal communication and public speaking skills. • Previous cashiering experience a plus. • Work effectively in a high-volume, high-energy environment. • Must work well with members, visitors, and staff; be dependable, punctual, friendly, and authoritative, with the ability to communicate comfortably and clearly in written and oral formats. • Able to monitor galleries, maintain security standards, and remain calm under pressure. • Enjoy sharing information, managing data, and organizing merchandise. • Attention to detail, with accurate data entry skills. • Proficiency with Microsoft Office suite, including Outlook and Teams. Experience with Square a plus. • Possess or willing to acquire CPR (including child and infant) and first aid certification. • Bilingual and multilingual candidates are encouraged to apply. • Enthusiasm for MOHAI’s exhibits, programs, and mission. Find yourself checking many of these boxes but doubting whether you should apply? If you meet some of the requirements and you share MOHAI's values and support our mission, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Museum Overview: For 70 years, MOHAI has been dedicated to enriching lives by preserving, sharing, and teaching the diverse history of Seattle, the Puget Sound region, and the nation. With a collection of nearly 4 million artifacts, photographs, oral histories and archival items, and an expansive schedule of exhibits and programs, MOHAI is the region’s premier history center. MOHAI operates a dramatic and award-winning museum in Seattle’s vibrant South Lake Union neighborhood and a resource center in Seattle’s Georgetown neighborhood. MOHAI also hosts the Bezos Center for Innovation, focusing on the history and future of innovation in the Puget Sound region. MOHAI is accredited by the American Alliance of Museums, is an affiliate of the Smithsonian Institution, and has been selected by USA Today as one of the Top Ten History Museums in the nation. For more information, please visit mohai.org. To Apply: Please e-mail letter of interest and resume to Human.Resources@mohai.org. No phone calls, please. MOHAI is a 501(c)(3) organization and an Equal Opportunity Employer. We are committed to building a team and an organizational culture that fosters inclusion, diversity, equity, and accessibility. We encourage candidates of color to apply.